Return & Exchange Policy

Effective Location: Kenya

1. Returns

We accept returns for both defective and non-defective products.

2. Exchanges

We accept exchanges for all products.

3. Accepted Product Condition

Returns and exchanges are accepted for products that are:

  • New (unused, sealed, or opened)
  • Slightly used (e.g., opened, lightly tested)

4. Return Window

Returns must be initiated within 5 days of purchase or delivery.

5. Return Methods

  • In-store return
  • Drop-off location
  • Return by mail

6. Return Shipping

  • Return Label: Included in the package
  • Restocking Fee: No cost to the customer

7. Refunds

Once approved, refunds are processed within 2 business days. Refunds are made in KES (Kenyan Shilling) .

8. Contact for Return Support