Frequently Asked Questions (FAQ)

1. What types of products do you sell?

We sell quality Audio Equipments, Gym Equipments, Kitchen Appliances, and Power Tools for home and commercial use.

2. How can I place an order?

You can order directly from our website by adding items to your cart and proceeding to checkout. For help, reach out via WhatsApp or call us on 0769 484 330.

3. What is your delivery time?

We deliver within 0 to 3 business days from the time you place your order. Orders placed before 6:00 PM are processed the same day.

4. How much is shipping?

Shipping is free on all orders across Kenya. No extra fees for weight, location, or quantity.

5. Do you offer returns and exchanges?

Yes. We accept returns and exchanges for all products. Visit our Returns, Refunds & Exchange Policy for full details.

6. What payment methods do you accept?

We accept the following payment methods:

  • M-Pesa
  • Card payments (Visa/MasterCard)
  • Cash on Delivery (available in Nairobi)

7. Can I get support after purchase?

Yes! We provide customer support through WhatsApp, phone, or email even after purchase.

8. Where are you located?

We are located at:
Power Enterprise, Shop F41, First Floor,
Dubai Merchant Mall, Ronald Ngala Street, Nairobi CBD, Kenya.

9. How can I contact you?