Frequently Asked Questions (FAQ)

1. What types of products do you sell?

We sell quality home and commercial appliances including freezers, washing machines, cookers, TVs, microwaves, water dispensers, power inverters, and more.

2. How can I place an order?

You can order directly from our website by adding items to your cart and proceeding to checkout. For help, reach out via WhatsApp or call us on 0769 484 330.

3. What is your delivery time?

We deliver within 0 to 3 business days. Handling time is 0–1 days, and shipping takes 0–2 days.

4. How much is shipping?

We charge a flat delivery fee of KES 500.00 on all orders across Kenya.

5. Do you offer returns and exchanges?

Yes. We accept returns and exchanges within 5 days for unused products in new condition. Visit our Returns, Refunds & Exchange Policy for full details.

6. What payment methods do you accept?

We accept the following payment methods:

  • M-Pesa
  • Card payments (Visa/MasterCard)
  • Cash on Delivery (available in Nairobi)

7. Can I get support after purchase?

Yes! We provide post-purchase support and customer service through WhatsApp, phone, or email.

8. Where are you located?

We are located at:
Power Enterprise, Shop F41, First Floor,
Dubai Merchant Mall, Ronald Ngala Street, Nairobi CBD, Kenya.

9. How can I contact you?